Complaints handling toolkit

FROM THE LAW SOCIETY – BETTER COMPLAINTS HANDLING FOR BETTER BUSINESSAn appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green ChambersIs it not the hope of all legal practitioners that they will wend their way adroitly along a well-rewarded and satisfying career path that is almost entirely devoid of client complaints?Those who seriously entertain such hopes (can they really be serious?

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